According to the Wall Street Journal, UnitedHealth Group has 1,000 AI applications in production for use in its insurance, health delivery and pharmacy divisions. From a report: UnitedHealth’s AI transcribes conversations from clinician visits, summarizes data, processes claims and controls customer-facing chatbots. In addition, roughly 20,000 of the company’s engineers use AI to write software, according to the report. Half of these applications use generative AI and the other half employ a more traditional version of the technology, said Chief Digital and Technology Officer Sandeep Dadlani, per the report. “Like other AI-powered tools, medical chatbots are more likely to provide highly accurate answers when thoroughly trained on high-quality, diverse datasets and when user prompts are clear and simple,” Julie McGuire, managing director of the BDO Center for Healthcare Excellence & Innovation, told PYMNTS in April 2024. “However, when questions are more complicated or unusual, a medical chatbot may provide insufficient or incorrect answers. In some cases, a generative AI-powered medical chatbot could make up a study to justify a medical answer it wants to give.”
